Upgrade to Parallax Thunder: What You Need to Know

As we continuously strive to improve our services at Parallax, we are thrilled to announce the  upgrade to our new and enhanced infrastructure, Parallax Thunder.

This upgrade is mandatory designed to provide our users with faster, safer, and more reliable services.

It’s crucial to complete this upgrade by May 31. Here’s everything you need to know about making the switch.

Why Upgrade to Parallax Thunder?

1. Sunsetting Old Infrastructure: We are retiring the old system to make way for Thunder, ensuring all transactions are smooth and secure. Accounts not migrated by May 31 will be deactivated, and any payments sent to those accounts will bounce, until upgraded.
2. Enhanced Features: With Parallax Thunder, you will experience faster transaction speeds, improved security measures, and overall enhanced reliability. This upgrade is part of our commitment to providing the best possible service to our users.

Next Steps to Upgrade

1. Withdraw Existing Funds:
   • If you are capped by withdrawal limits, you can request a temporary increase.
   • If you can’t withdraw due to minimum limits, contact us directly, and we’ll assist you.
   • If you are expecting a deposit, wait for it to arrive before upgrading to Thunder.
2. Upgrade Your Account:
   • Log in to app.withparallax.com and follow the instructions.
   • Secure your account by setting up a PIN and Security File.
3. Verify Your Upgrade:
   • You'll know you're upgraded once you see the "⚡️ THUNDER" badge on the upper left!
   • Your account details will not change, ensuring a seamless transition.

Frequently Asked Questions (FAQs)

Why do I need to upgrade to Parallax Thunder?

‍We are phasing out our old infrastructure to ensure faster, safer, and more reliable services. Upgrading is essential to continue using Parallax without disruptions.

What happens if I don’t upgrade by May 31?

‍Accounts that are not migrated by May 31 will be deactivated, and any payments sent to those accounts will bounce. It’s crucial to upgrade to avoid any interruption in services or loss of funds.

How do I withdraw my existing funds?

‍Log in to your account, go to the withdrawal section, and follow the instructions. If you encounter any limits, request a temporary increase or contact us for assistance.

Will my account details change after the upgrade?

‍No, your account details will remain the same, ensuring a seamless transition to Parallax Thunder.

What if I am expecting a deposit?

‍Wait for the deposit to arrive first, then proceed with the upgrade to Thunder to avoid any issues.

How do I know if my upgrade was successful?

‍You’ll see the "⚡️ THUNDER" badge on the upper left of your account dashboard, indicating that you’ve successfully upgraded.

Where can I find more information?

‍Check out our Changelog Post for more details about the migration process and the benefits of Parallax Thunder.

We appreciate your cooperation and any feedback you have as we roll out this upgrade. Your voice helps make our product stronger.

Upgrading to Parallax Thunder is a crucial step to ensure you continue to enjoy the best possible service. Don’t wait—upgrade today and be a part of the Thunder experience!